At Indori Masala, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy allows you to return or exchange items under the following terms:

1. Eligibility for Returns

  • Defective or Incorrect Items: Returns are accepted only for items that are defective, damaged during shipping, or not as described in the order.

  • Timeframe: Returns must be initiated within 7 days of receiving the product. After this period, we may not be able to offer a refund or exchange.

2. Return Process

  • Contact Us: To initiate a return, please contact our customer support team at 7000303880abc@gmail.com with your order number, a brief description of the issue, and photos (if applicable).

  • Approval: Once we review your request, we will provide instructions for returning the product. Approved returns must be shipped back in the original packaging, with all tags and seals intact.

3. Refund Process

  • Refund Method: If your return is approved, we will process the refund to your original payment method.

  • Processing Time: Refunds are usually processed within 7-10 business days from receiving the returned item.

4. Non-Returnable Items

  • We do not accept returns for items that are used, opened, or without the original packaging, unless the product is defective or incorrect.

5. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable unless the product is faulty or an error occurred on our part.

6. Exchange Policy

  • If you prefer an exchange instead of a refund, we will provide the option to exchange the product for the correct item or another item of equal value, subject to availability.

7. Contact Us

If you have any questions or concerns regarding your return or refund, please feel free to contact our customer service team via email at 7000303880abc@gmail.com or through our contact page on the website.